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Top Stories Latest News Featured Stories ‘When you’re part of this business, it’s part of you’ Ryan Bruno has a long family history in this industry. He’s bringing his experiences growing up in the family collision business as well as time spent in other sectors into his role as the incoming chair of AIA Canada. […]
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News
Inflation and interest rates influence customer decisions in the aftermarket
1+ week, 4+ day ago (190+ words) AIA Canada says inflation, higher borrowing costs and cost‑of‑living pressures are affecting how Canadians make spending decisions, including vehicle maintenance and repair. Affordability continues to influence when and how work is completed. AIA Canada says financial pressures can…...
From the magazine: Can today???s systems recognize you?
3+ week, 5+ day ago (960+ words) For years, most aftermarket businesses have treated online visibility as a familiar checklist: Show up on Google, rank for the right searches, keep the website updated and make sure customers can find accurate hours, addresses and phone numbers. Maybe run…...
Cox Automotive tracker finds growing gap between AI???powered shoppers and dealers
1+ mon, 22+ hour ago (418+ words) A new Cox Automotive AI in Auto Retail Tracker said shoppers are moving ahead with AI faster than dealers are adjusting to AI powered search. The report combines survey results from the first two quarters of 2026. According to the tracker,…...
Stellantis partners with Matador AI to offer dealers full co???op eligibility
1+ mon, 1+ day ago (201+ words) Matador AI has partnered with Stellantis to give eligible U.S. dealers access to 100 per cent co‑op reimbursement for select AI‑powered sales and service automation tools. The support is available through the Stellantis Digital Dealer Program. Dealers can use Matador’s…...
Detect Auto report links digital inspections to higher repair orders, shop growth
1+ mon, 6+ day ago (231+ words) A new report from Detect Auto says auto repair shops that perform thorough digital vehicle inspections complete them faster and generate higher average repair orders, helping improve customer trust and business growth. The inaugural State of Inspection Intelligence, Volume 1, 2026 combines…...
From the Magazine: The warehouse under pressure
1+ mon, 1+ week ago (1594+ words) In a world becoming more complex with continued advancements in technology and artificial intelligence, warehouse environments must remain vigilant when it comes to security and across every dimension of their operations. As cybersecurity and cargo theft threats become increasingly sophisticated,…...
What???s becoming a key competitive advantage for shops
1+ mon, 1+ week ago (419+ words) Customers are no longer willing to wait days, let alone weeks, for vehicle repairs, and shops that fail to respond quickly risk losing business, a shop coach told a recent conference. Bill Haas, of Auto Ignite Management, said modern consumers…...
How shops can train smarter, not just more
1+ mon, 3+ week ago (366+ words) Training alone does not guarantee better performance in a repair shop. Without structure, standards and follow‑through, it can become a costly exercise that delivers little return, according to shop owner and industry instructor Matthew Wagg. Learning must be intentional…...
How the hybrid retail model is reshaping aftermarket operations
1+ mon, 3+ week ago (404+ words) The growing shift toward hybrid retail models is reshaping how automotive aftermarket companies operate, forcing them to manage multiple sales channels while meeting rising customer expectations. Retailers are increasingly combining online, in‑store and delivery channels into a single operating…...
Cut service advisors? Why that may costing your shops money
2+ mon, 1+ week ago (403+ words) Efforts to cut costs by reducing service advisor staff may be undermining productivity and profitability at independent auto repair shops, according to a shop coach. Murray Voth, president of RMP training, said many shop owners are advised to trim front…...